Warranty Policy

Last Updated: 6 February 2026

At Medical Equipments Australia, we are committed to supplying high-quality medical equipment and ensuring our customers are protected under Australian Consumer Law.

This Warranty Policy explains the warranties that apply to products purchased from our website and how you can make a warranty claim.

1. Australian Consumer Law Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to:

  • A replacement or refund for a major failure
  • Compensation for any other reasonably foreseeable loss or damage
  • Repair or replacement if the goods fail to be of acceptable quality and the failure is not major

These rights apply regardless of any manufacturer’s warranty.

2. Manufacturer’s Warranty

Most products sold by Medical Equipments Australia are covered by a manufacturer’s warranty.

Warranty details may vary depending on the product and brand, including:

  • Warranty duration
  • Coverage scope
  • Repair or replacement terms

Manufacturer warranty information is typically included with the product or available upon request.

3. What Is Covered Under Warranty

Warranty coverage generally applies to:

  • Manufacturing defects
  • Faulty components or workmanship
  • Product failure under normal use as intended

Where applicable, the product may be repaired, replaced, or refunded in line with ACL and manufacturer guidelines.

4. What Is Not Covered

Warranty does not cover issues resulting from:

  • Incorrect installation or misuse
  • Negligence, accidental damage, or unauthorised repairs
  • Normal wear and tear
  • Use outside manufacturer specifications
  • Consumable parts, unless faulty on arrival

Products modified or serviced by unauthorised third parties may void the warranty.

5. Warranty Claim Process

To make a warranty claim, please contact us with the following details:

  • Order number or proof of purchase
  • Product name and description
  • Clear explanation of the issue
  • Photos or videos showing the fault (if applicable)

Contact Details:
Email: sales@medicalequipmentsaustralia.com.au
Phone / WhatsApp: +61 401 478 481

We may request the product to be returned for inspection before processing the claim.

6. Assessment and Resolution

Once your warranty claim is received:

  • We will assess the issue within a reasonable timeframe
  • If approved, we will arrange repair, replacement, or refund as required
  • The resolution method will depend on the nature of the fault and ACL requirements

If the product must be returned, return instructions will be provided.

7. Shipping Costs for Warranty Claims

  • If the fault is confirmed as a warranty issue, return shipping costs may be covered
  • If no fault is found or the issue is not covered, shipping costs may be charged

Details will be communicated before any action is taken.

8. Business Use Products

Some products are designed for professional or clinical use. Warranty coverage may differ for:

  • Commercial use
  • Institutional or bulk purchases

Please contact us for clarification before purchase if the product will be used in a professional setting.

9. Changes to This Warranty Policy

We may update this Warranty Policy from time to time. Any changes will be published on this page with an updated effective date.

10. Contact Us

If you have questions about warranty coverage or need help with a claim, contact us:

Medical Equipments Australia
A trading name of Medical equipment Aus
Operated by PRINTCARTRIDGESHOP PTY LTD (ABN: 44 616 351 654)

Address:
Unit 7/3 Kaleski Street Moorebank NSW 2170, Australia

Phone / WhatsApp: +61 401 478 481
Email: sales@medicalequipmentsaustralia.com.au

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